AHMED ABDELMONEIM MOHAMED
Technical Support
Profile summary
Award-winning professional with over 6 years of experience in the retail business across the UAE (Jumbo Electronics UAE) and 6 years of experience in the call center and technical support (WE). My focus has been on driving business success, strategic initiatives streamlined operations, ensuring consistent service excellence and operational efficiency. Dedication to driving growth, fostering teamwork, and achieving sustainable profitability through effective leadership and innovative solutions is evident.
Key skills
Professional experience
• Managed customers' expectations of support and technology functionality in order to provide positive user experience. • Assisted customers with product selection based on stated needs, proposed use and budget. • Handling inbound calls for customers, answering and solving their queries • Providing the best possible service for both external and internal customers • Achieving monthly targets Top Line – Bottom Line
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Handling inbound calls for customers, answering and solving their queries
- Providing the best possible service for both external and internal customers
- Achieving monthly targets Top Line – Bottom Line
• Recruit, train, and supervise retail staff • Set sales targets and motivate staff to meet those goals • Manage store budgets and maintain financial records • Address customer complaints and issues in a professional manner • Collaborate with the head office to ensure store location lives up to standard
- Recruit, train, and supervise retail staff
- Set sales targets and motivate staff to meet those goals
- Manage store budgets and maintain financial records
- Address customer complaints and issues in a professional manner
- Collaborate with the head office to ensure store location lives up to standard
• Managing and motivating the team to increase sales and ensure efficiency • Managing stock levels and ensuring stock availability • Performing count reconciliation • Department merchandising and display planning
- Managing and motivating the team to increase sales and ensure efficiency
- Managing stock levels and ensuring stock availability
- Performing count reconciliation
- Department merchandising and display planning
• Develop strong customer relations • Achieve monthly targets Top Line – Bottom Line • Maintain display hygiene • Department merchandising and display planning • Handling inbound calls for customers, answering and solving their queries • Providing the best possible service for both external and internal customers
- Develop strong customer relations
- Achieve monthly targets Top Line – Bottom Line
- Maintain display hygiene
- Department merchandising and display planning
- Handling inbound calls for customers, answering and solving their queries
- Providing the best possible service for both external and internal customers